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Frequently Asked Questions (FAQ)


What is Emptycart Eats?
Emptycart Eats delivers great food right at your doorstep. Everyday we bring different awesome meals that can be ordered from our App & Website.


How can I place a order online?
You can place the order through mobile app (Android) or web (www.emptycarteats.com).


What is the minimum amount to place an order?
Minimum order amount is ₹1(INR).


Is there any delivery charge?
No. We delivery products to your home FREE of cost.


Who delivers the order?
Our Franchisee in respective cities will deliver your order.




What are the different payment options available?
Emptycart Eats offers an array of payment options, both online and offline.
Offline payment includes two option Cash on Delivery payment and  pay via paytm or UPI Payments. Online payment includes NetBanking, Debit Card, Credit Card, UPI & Wallet.
International cards are not accepted.


How do I register on Emptycart Eats ?
Registration on Emptycart Eats is a simple process that can be completed in 3 simple steps:
1. Click on the Login/SignUp at right top of the home page.
2. Enter your email address.
3. Enter password of your choice; and click on login and you are done.

Do I need a Emptycart Eats account for making a purchase ?
Yes, it’s necessary to create an account before making a purchase on the site.


I forgot my login password. What do I do ?
Go to the Sign In page and click on Forgot my password. You will receive an email on your registered email id with instructions on creating a new password.

What if my online transaction gets failed ?
If your transaction gets failed due to some technical error and amount is deducted from your account. The amount will be returned into your account within 72 hours. (for more details, see our refund policy). You can check the order history in your account and if order is not placed, you can reorder the products. For any queries you may go on "Contact" section and write us, our sales executive reply soon.

How do I place an order on Emptycart Eats?
Placing an order on Emptycart Eats is quick and simple.
1. Add products in Cart by clicking on buy now.
2. New User: First Sign-up with mandatory details.
3. Login with email address and password.
4. Provide shipping address with some basic details and select payment option.for any help, For any help you may Contact, our sales executive reply soon.

What is the return policy of Emptycart Eats ?
Emptycart Eats works on 100% customer satisfaction. If you are not satisfied with our product quality you may file the return as per Emptycart Eats's return policy.
click here to see more details about refund policy



What is My Account ?
My Account is your one solution for all the information related to your purchase history on Emptycart Eats. It holds information like order history, order status and saved shipping addresses.

What is Shopping Cart ?
Shopping Cart on Emptycart Eats holds your items until you proceed to payment. The longest period your shopping cart holds the items is 30 days.

What is Cash on Delivery ?
If you are not comfortable making an online payment on Emptycart Eats, you can opt for the Cash on Delivery (C-o-D) payment method. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Is it possible to order an item which is out of stock ?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

When will I receive my order ?
Once you are done selecting your products and click on checkout you will be prompted your delivery . Your order will be delivered to you within some minutes.